Refund policy

Thank you for shopping at Schnauzer House.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery at hello@schnauzerhouse.com with a photo of the item and your order number. We will cover the full cost of a replacement or refund, including original shipping, at no charge to you.

Non-Damaged Returns For returns that are not due to damage or defect, the customer is responsible for return shipping costs. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Refunds Approved refunds are processed within 5-10 business days and applied to your original payment method. Processing times may vary depending on your bank or card issuer.

Order Cancellations If you need to cancel or change an order, contact us as soon as possible at hello@schnauzerhouse.com. We can only cancel or modify orders that have not yet shipped.

Contact Questions about returns or refunds: hello@schnauzerhouse.com